Global ground handling services provider dnata’s new $70-million, fully automated, 61,000 m² cargo facility at Amsterdam Schiphol Airport is facing serious operational challenges, disrupting cargo flows and prompting customers to queue up at rival handlers Swissport, Menzies, and WFS.
The facility, known as dnata Cargo City Amsterdam, was designed to handle over 850,000 tonnes of cargo annually and featured a highly automated system with reduced reliance on manual labour by 30 percent. However, the transition from the old facility has not gone as planned.
