Internship and Graduation with ACN?

One of ACN’s strengths is our active support of education and research within the air freight industry. This is achieved not only by presentations at professional fairs but also by the organization of open days at Schiphol.

Additionally, ACN annually offers a number of Masters’ level internships for students wishing to gain in-depth knowledge of the air freight industry.  On this page you can find a profile of requirements and some former graduate students provide information on their research projects with ACN.  (Please note that this page is currently being developed and will shortly be updated and extended).

Graduate Profile

An internship or thesis project at ACN offers you the chance,over a period of at least four months, to learn more about Dutch air freight.  As diverse as ACN’s members, our internships and thesis projects are equally varied. For example, you could work with one of our departments, set up an advisory project or be involved in an organisational change. One thing is certain: there are numerous challenges and opportunities for talented students!

All our internships and thesis projects are aimed at applying your knowledge and skills base and all involve comprehensive research. In a short period of time, you are given the chance, not only to get to know many of the companies at Schiphol, but also the potential to add value to the air cargo industry. During your traineeship or thesis project, you will be guided by our experienced staff to help you get the best out of yourself and ACN.

Is this something for you?

If you are a talented student in higher professional education (HBO/WO, Bachelor’s or Master’s); you are nearing the end of your studies and have excellent Dutch and English language skills,  send an email to:

Stage lopen bij ACN

Mark Griffioen – Innovation Air Cargo Industry

As part of completing the bachelor degree in Aviation Operations at the Amsterdam University of Applied Sciences, a graduate internship during the last year is mandatory. I had the opportunity to fulfil this part of my study at Air Cargo Netherlands (ACN). To compete against other airports to become the most preferred airport for transporting air cargo, the Dutch cargo industry is continuously improving by executing innovation projects. During the graduation phase I have been asked to research what the impact is of the current manner of executing these innovation projects.

By interviewing people from the air cargo industry involved in innovation projects it became clear that there are several reasons for not completing innovation projects successful. By dividing the innovation process into three phases these reasons are assigned to the different phases of the desired process of innovation: 1) creating a climate for change, 2) engaging and enabling the whole organization and 3) implementing and sustaining change. Mainly in the first phase of the innovation process, there is a lot room for improvement.

A special thanks is extended to the members of Air Cargo Netherlands for supporting this research project and giving me the opportunity. Also a thanks to all people from the industry that gave me opportunity to interview them.

Mark Griffioen, July 2019

27 juni 2016

Click here for the full report

Jeandrick Clemensia – Air cargo chain can benefit of obtaining data in advance

I am truthfully grateful for the opportunity received by ACN, this has helped me to finalize the last part of my study. When dealing with digital innovations and changes in the air cargo industry, a full overview and understanding of the processes is required. The opportunity to gain more experience on this field has been offered by ACN in collaboration with Cargonaut. As an intern, one of the most valuable things to experience during the last step is to be able to explore and fine tune your own vision and understanding of the subject. This experience started packed with an extensive network of professionals offered directly by ACN and a staff with a very diverse background to consult when in doubt.

My research was based on plotting and creating an overview of the added value after the implementation of automated shipment nomination at Schiphol. The internship has been performed in collaboration with another student, my part of the research was mainly focused on the advantages for the Ground Handling Agents and the hauliers. Digital innovations in air cargo handling has been growing worldwide at a stagnant pace. As a result, the same data has to be entered multiple times at different links in the chain when handling air cargo.

As a basic guideline, it can be considered that the physical flow of incoming freight moves along with the flow of information. This means that the freight documents will arrive simultaneously with the freight itself. The air cargo chain can benefit of obtaining data in advance by implementing this type of innovations. As a result, every link in the chain may improve their planning on different factors with the goal to become more efficient. The main elements are then to obtain a solid data quality, in advance and also to eradicate human errors of manual data entry. The research showed that the parties involved will have to work closer together to obtain maximum profitability. There are also some other factors mentioned that requires attention in order to strengthen the chain as a whole at Schiphol.

By embracing projects like this, Schiphol Group and ACN are continuously trying to invest and developing smart methods to maintain their competitive position in the air cargo industry. Furthermore, it is a vital contribution for the future professionals to collaborate and offer the guidance for possible new ideas.

To conclude, I would like to give a special thanks to the different stakeholders that contributed to the research with any form of data and information. Also, a huge thanks to the ACN staff for the support and pleasant environment during my internship.

Jeandrick Clemensia, Augustus 2019

Click here for the full report

Max van Iersel – KPIs for ground handlers at Amsterdam Airport Schiphol

During the final stage of my study (Aviation Academy) I decided to do my graduation research for the Royal Schiphol Group in cooperation with ACN. During this graduation research I wrote my thesis on creating a benchmark of Key Performance Indicators (KPIs) for ground handlers after conducting field research at Amsterdam Airport Schiphol and Air Cargo Netherlands (ACN).

During the research, many different KPIs were defined, but they were primarily focused on the throughput time of freight at the ground handler’s warehouse and truck congestion. These KPIs were defined with the input of over 35 interviewed stakeholders of the Cargo Supply Chain of Schiphol Airport. The final benchmarked KPIs are shown below:
• Actual Time of Arrival (ATA) till Received Cargo from Flight (RCF)
• Received Cargo from Flight (RCF) till Notification for Delivery (NFD)
• Notification for Delivery (NFD) till Delivered to the Customer (DLV)
• Received Cargo from Shipper (RCS) till Shipment Departed on Flight (DEP)
• Gate in till Gate out
• From truck entering the line at the Ground Handler till – gate in Ground Handler
The shown KPIs are able to measure different processes of the Ground Handlers. For example, Gate in till Gate out, which represents the total time that a truck is present at the Ground Handler
To briefly summarize my research, there is a demand for a Key Performance Indicators index within Schiphol’s Community and there are different well defined and measurable KPIs that can add value and create a better insight of the bottlenecks of the GHs.
Finally, I would like to thank all involved stakeholders that gave me the opportunity to interview them.

Click here for the full report

Max van Iersel, Januari 2019

Flavia Buso – Milkrun process can be further improved if forwarders expedite shipment delivery selection

In collaboration with ACN, Master student Flavia Buso from the University of Mannheim (Germany) shed new light on the Milkrun with her graduation thesis. The study, conducted over a 4-month period, revolves around ground operations for Milkrun import shipments and seeks to address how to effectively reduce delays in shipment delivery. The problem is examined by using a simulation model of the Milkrun service process, specifically developed based on ground operations at Menzies Aviation. The main findings and recommendations from the study are summarized below in 5 key take-aways.

1. The most effective process improvement can be realized if forwarders comply with the given time frame for shipment delivery selection.
2. Further performance improvement can be achieved by guaranteeing perfect shipment data at least 1.5 hours before ATA.
3. Sending all Milkrun requests much earlier than 2.5 hours after ATA adds limited value.
4. Additional trucks allocated for delivery are beneficial, but add less value than selecting shipments on time.
5. The Key Performance Indicator for lead time should be modified to monitor service quality more accurately.

The full master thesis and a demonstration of the simulation model and the experiment developed with AnyLogicTM are available at the following links:

Analyzing the “Milkrun” Service Process for Inbound Freight at Schiphol Airport with Queuing Theory and Simulation
Simulation model, Simulation experiment (avi video format)

Flavia Buso, augustus 2017