Menzies has been commended for communicating with the community at Schiphol Airport, where it is facing delays and queues owing to a lack of staff.
The handler has had to bring in new measures to try to reduce queues at its station at the Netherlands airport.
“It is only Menzies with difficulties,” said Maarten van As, MD of Air Cargo Netherlands, “but sometimes the queues effect the whole south-east part of Schiphol.
“It is causing long delays at certain times, especially Friday evenings, for truckers who have to load or unload at Menzies.
“The situation has the full attention of Menzies management, and they are open to telling the community what is going on.”
Menzies put out a statement last week noting “largescale staff shortages”.
It explained: “We have a relatively high absenteeism rate and many unfilled vacancies. The renovation and renewal of IT systems have also been delayed, so that everything comes together and our employees experience all kinds of unforeseen problems behind the counter, in the warehouse and at the office.